Refund Policy
Effective Date: 5/7/2026
Introduction
This Refund Policy governs your rights and our responsibilities regarding refunds for purchases made through Excellent Mockups ("we," "our," or "us"), including purchases of downloadable mockup files, digital products, commercial licenses, and related resources made available through our website:
By purchasing and using our products, you acknowledge and agree to the terms outlined in this Refund Policy. This policy is designed to provide transparency regarding when and how refunds are issued. If you do not agree with the terms of this policy, you should refrain from making purchases through our website.
If you have any questions about this Refund Policy, or to request a refund, please contact us at:
This Refund Policy is governed by and construed in accordance with the laws of the state of Kansas, United States.
1. Refund Terms
We strive to maintain customer satisfaction and offer refunds under reasonable circumstances. If you purchase mockups, digital files, licenses, or related products through Excellent Mockups and are dissatisfied with your purchase, you may request a refund within 90 days of the original purchase date.
Refund eligibility, applicable amounts, and conditions are reviewed in good faith and may depend on the specific circumstances of the purchase and refund request.
2. Refund Eligibility
We reserve the right to issue refunds at our discretion. The following are examples of situations where refunds may be considered:
- The purchased mockup files do not operate as expected or described.
- The files are corrupted, inaccessible, or otherwise unusable.
- The customer is dissatisfied with the purchased mockup files or digital product.
- The purchased product materially differs from how it was described on the website.
- The customer accidentally purchased the same product more than once.
- Other valid and reasonable customer concerns, as determined by us.
To request a refund, please contact our support team by emailing excellent-mockups@outlook.com with details about your purchase and the reason for your refund request. Refund requests will be reviewed, and decisions will be made in good faith.
3. Refund Limitations and Conditions
- Refund requests must be made within 90 days after the original purchase date.
- Refund requests should include enough information for us to identify the purchase, such as the email address used at checkout, the order confirmation details, or other relevant transaction information.
- We reserve the right to deny refunds if the refund request is deemed fraudulent, abusive, excessive, malicious, or made in bad faith.
- We reserve the right to deny refunds where a customer appears to be exploiting this Refund Policy, repeatedly purchasing and refunding products, downloading excessive files before requesting refunds, or otherwise using the policy in a way that is inconsistent with fair use.
- We may use our discretion when evaluating refund requests involving digital files that have already been downloaded, accessed, or used.
4. Digital Product Refunds
Excellent Mockups sells digital products and downloadable files. Because digital products can often be downloaded, copied, or accessed immediately after purchase, refund decisions may require additional review compared with physical products.
However, we still want customers to feel comfortable purchasing from us. If a file does not work, does not function as intended, is materially different from its description, or otherwise creates a reasonable customer concern, we encourage you to contact us so we can review the issue and determine an appropriate resolution.
5. Refund Processing
If a refund is approved, it will generally be processed using the same payment method originally used for the purchase. Processing times may vary depending on the payment provider, card issuer, bank, or other financial institution involved.
We are not responsible for delays caused by payment processors, banks, card networks, or other third parties after a refund has been issued on our end.
6. Final Decision
All refund decisions are final and will be communicated to the customer via email. We reserve the right to make refund decisions at our discretion, based on the facts and circumstances of each request.
7. No Effect on Mandatory Rights
The refund terms provided here do not limit any rights you may have under applicable consumer protection laws that cannot be waived by agreement.
8. Contact Us
If you have any questions about this Refund Policy, or if you would like to request a refund, please contact us at: